Long-time friend of Bruce Whear, Dave Riemer joined us from Berkley, California. He shared how storytelling is a business leader’s secret weapon. He used the coronavirus as an example of how a story can change behavior. Prior to the beginning of March, we knew that there were roughly 117,000 cases of the coronavirus and over 4,000 deaths worldwide but did not change our behavior. On March 11, the story changed when actor Tom Hanks announced that he and his wife Rita had the virus, NBA star Rudy Gobert was identified as patient zero for the league, and the World Health Organization named the virus a pandemic. The next day behaviors began to change throughout the United States.
Dave asked Rotarians to share a crisis story. Kristen shared a story about how she thought her children were missing when she returned home after a work event (they were not, thank goodness!). Gerrit shared a story about how his father was airlifted out of the rainforest by helicopter due to a health issue while hiking with the family in New Zealand (he was also ok). Dave then reviewed the facets of good storytelling, including the degree to which details are shared and how to keep the plot moving. A good story paints a picture that brings the story to life while bringing people into the story and keeping it moving. Dave noted that you need a good story to tell a good story and that elements of a good story include a protagonist, intention, obstacle and solution. This can be used to tell stories in business as well.
To develop a good business story, you need to identify the customers, insights, problems and solutions and combine that with a clear message that makes sense and touches your audience. This can be done with a storyboard. He shared an example of WaterAid, a product in Bangladesh. The storyboard elements were customer; insight; problem definition; value proposition; how it works; and context/setting. Dave shared that you’ve won your audience when they remember what you said, because you’ve touched them; they are compelled by what you said, because it made sense; and they understand what you said, because it was clear. Other good storytelling tips help romance the problem. They are finding the emotional hook; getting personal; bringing the customer in the room; telling purposeful anecdotes; picking the right, and limited number, of data points; and the rule of three (describing how the product works in three ways).
Dave closed by saying, “You have a great story when everyone wants to tell it!”